Patient info & fees.

New patients welcome.

We are an appointment-based practice, though we do our best to accommodate walk-ins. Standard consultations run up to 15 minutes. We are currently accepting new patients.

If this is your first visit, please arrive at least ten minutes early so reception has time to set you up properly, or call ahead and ask about completing your registration before you come in.

Health assessments, complex problems, skin checks, minor procedures and wound care all need extra time. Ask reception for a longer appointment when you book.

Late, cancelled and missed appointments.

Appointments are in short supply and a missed one is an appointment somebody else needed. If you cannot make it, please give us as much notice as you can — a phone call frees the slot for another patient, often the same morning.

A did not attend, or DNA, is an appointment you do not come to and do not cancel. It is the one thing we cannot fill at short notice, and it is the main reason someone else waits longer than they should.

Cancelling costs nothing, however late it is. Ring reception on (02) 4311 3800, or cancel through the same booking system you used to make the appointment. Even fifteen minutes is usually enough for us to offer the slot to someone waiting.

If something genuinely unavoidable came up, tell reception. They would rather hear the reason than apply a fee to someone who was in hospital, or stuck without a phone.

Getting a message to your GP.

Calls for a doctor go to our practice nurse in the first instance, or the nurse will return your call as soon as she can. She will discuss it with your doctor and arrange a call back where that is needed.

If your doctor has asked you to ring, let reception know and they will either put you through or take a message for the doctor to return your call.

How results are given.

Results are discussed in a booked appointment rather than read out over the phone, so there is time to explain what they mean and what happens next. Book the follow-up when the test is ordered and it is already in the diary.

We will attempt to contact you about anything urgent. Systems are not perfect though — if you have had a test and heard nothing, please ring us rather than assuming all is well.

When we are closed.

In an emergency, call 000. Do not wait and do not drive yourself.

For urgent care that is not an emergency, call Healthdirect on 1800 022 222, staffed by registered nurses at any hour, or use the National Health Services Directory at healthdirect.gov.au to find an after-hours service near you.

Your record is confidential.

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times, and it is accessed only by authorised staff for the purpose of your care.

Your information is not shared with your employer, your family or anyone else without your consent, except in the narrow circumstances required by law. If you would like a copy of your own record, ask reception.

Interpreters and support.

If you need help with communication — a language interpreter, for instance — tell reception when you book, or on arrival. A phone interpreter may be available.

For an Auslan interpreter, a booking can be made through the National Auslan Booking Service at nabs.org.au or by phoning 1800 246 945.

Recalls and reminders.

We run a recall and reminder system for screening, immunisations and care plan reviews, because the whole point of preventive care is that it happens on time rather than when someone remembers.

You may receive a text message, phone call or letter inviting you to book. If you would prefer not to be contacted this way, tell reception and we will note it on your file.